DESCRIPTION:
Value unsought by staff or by the patient. It takes an expert role in patient treatment choices.
OBJECTIVE:
Establishing a relationship of mutual trust and participation, maintaining a certain distance that allows you to make decisions.
HUMAN RESOURCES:
• Nurse / o.
• Nursing Assistant
RESOURCE MATERIALS:
• No.

TECHNICAL IMPLEMENTATION:
• Eliminate potential distractions (phone, interruptions, door, etc.).
• Listen actively to what the patient needs to communicate.
• Demonstrate that we are ready to listen and you can trust us.


• Saying what one thinks or believes.
• Be patient, do not interrupt, take the time avoiding criticism. Be consistent with the situation and context.
• To express audibly, smooth and clear.
• Avoid jargon to facilitate understanding.


• Explain any technique that is performed before the patient, clarifying their doubts and fears diminishing.
• Ask the patient if we have explained, if you still have doubts and if you want something more.
COMMENTS:
• This technique is also used for families and companions.
• Be sure the patient has learned and has captured what we said.
RECORDS:
• To record the explanation of the techniques and their understanding of the patient.

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